Customer service
Frequently asked questions
Are all lunchboxes and snack containers leakproof?
No, this varies by model. Our models without a leakproof seal are mainly intended for bread, fruit and other dry foods. Want to pack yoghurt, dressing or a meal with sauce? Choose a leakproof model. Check the product information to see whether a model is leakproof.
Can the products go in the dishwasher?
Yes, all our products are dishwasher-safe. Want to give your lunchbox a personal touch? In our webshop, you’ll find special dishwasher-safe stickers to personalise your products.
Are the products suitable for the microwave or oven?
Our products are NOT suitable for microwave use. The stainless steel parts can be used in the oven, up to a maximum of 200 °C. Silicone parts and products with stickers must not be put in the oven. The steel can get very hot, so always use oven gloves when taking the parts out.
How do I know if the products are safe?
All the stainless steel in our lunchboxes and snack containers is high-quality, food-safe, rust-resistant and independently tested by SGS. You can view the official certificates and test results here.
What type of stainless steel are the products made of?
All our stainless steel products are made from food-safe, rust-resistant 304 or 204 stainless steel. Both are ideal for tableware and lunchboxes.
Adjusting the closures (clips) of our Lunchboxes
Find out here how to adjust the clips on your stainless steel lunchbox.
What does stainless steel mean?
Stainless steel is a strong type of steel specially formulated to resist rust and corrosion.
How do I clean the silicone seal of my lunchbox?
Does your lunchbox have a removable silicone seal? Gently remove it from the lid so you can clean the seal and lid separately. Let both parts dry thoroughly, then put the seal back in place. Before use, check that the seal fits snugly all the way around.
Another question?
Please contact us using our contact form.
Shipping
We ship all orders from the Netherlands.
| Country | Shipping cost | Free from | Delivery time |
|---|---|---|---|
| The Netherlands | €5,95 | €50 | 1 business day |
| Belgium | €5,95 | €65 | 1–2 business days |
| Germany | €6,95 | €65 | 2–3 business days |
| France | €7,95 | €80 | 2–3 business days |
| Spain | €7,95 | €80 | 2–4 business days |
| Denmark | €7,95 | €80 | 2–4 business days |
| Luxembourg | €7,95 | €80 | 2–4 business days |
| Norway | €7,95 | €80 | 2–4 business days* |
| Sweden | €7,95 | €80 | 2–4 business days |
Estimated delivery in business days. Delivery may take longer around public holidays.
Customs clearance may take extra time for deliveries to Norway.
Returns
How do I return my order?
Returns
1. Return period
You may return your order within 30 days of receiving it.
2. Conditions
The product must be unused and undamaged. Return the products complete and, where possible, in their original product packaging. The original product packaging is not required for our bowls.
3. Return process
Step 1: Pack your return
Pack the products you wish to return carefully so they are not damaged in transit.
Include a note with your order number. This may be handwritten.
Please note: Return the products complete and, where possible, in their original product packaging. The original product packaging is not required for our bowls.
Step 2: Send your parcel back
Send your return to:
Talli V.O.F.
Zandven 19
5508 RN Veldhoven
The Netherlands
You are responsible for the return shipping costs. You can choose which carrier to use for your return.
Keep your proof of postage and tracking code until your return has been fully processed.
Step 3: Let us know about your return
Email us at klantenservice@tallishop.nl with the subject “Return order” so we know which return to expect.
Include your order number and the products you are returning. You may also include the reason for your return.
Step 4: Return inspection
Once we have received your return and confirmed that the products are in good condition, without damage or signs of use, we will process it.
Step 5: Refund
Once we have received and processed your return, we will refund the amount due using the same payment method you used for your order.
It may take a few business days for the refund to appear in your account.
Defective product or complaint?
If your product is defective or you have a complaint, contact us at klantenservice@tallishop.nl. We will work with you to find an appropriate solution, such as a refund or replacement product.
Talli V.O.F.
Zandven 19, 5508 RN, Veldhoven
A problem with your product
My product is damaged or is not working properly
Email your order number and a short description of the problem. Is the product damaged? Include a clear photo showing the damage.
klantenservice@tallishop.nlCompany details
Talli
Email: klantenservice@tallishop.nl
Chamber of Commerce number: 94296995
Address: Zandven 19, 5508 RN, Veldhoven
Phone number: +31622093097