Shipping Policy

At Talli, we do our best to dispatch your order as quickly and carefully as possible. Below you will find information about shipping costs, delivery times and the delivery of your order.

Order processing

Orders are processed and dispatched as quickly as possible after they are received. Once your order has been handed over to DHL, you will receive a shipping confirmation by email with a tracking code.

Please check that your delivery address is correct and complete before placing your order.

Delivery time: Netherlands

For orders within the Netherlands:

Order before 23:00 for delivery the next day.

This delivery promise applies on working days, including Friday. It does not apply on Saturday. Orders placed on Saturday are processed as soon as possible on the next available shipping day.

Although we do everything we can to meet the stated delivery time, delivery depends on DHL. Orders may take longer during public holidays, promotions, busy periods or unforeseen circumstances.

Delivery time: Belgium

Orders to Belgium are usually delivered within 1 to 2 working days. In many cases, your order will arrive within two working days.

The stated delivery time is an estimate. Delivery may be delayed because of high volumes at DHL, public holidays, weather conditions or other unforeseen circumstances.

Delivery time: Germany

Orders to Germany are usually delivered within 2 to 5 working days.

The stated delivery time is an estimate. Delivery may be delayed because of high volumes at DHL, public holidays, weather conditions or other unforeseen circumstances.

Shipping costs

Shipping costs are calculated automatically at checkout.

Netherlands

For orders under €50, shipping costs €5.95.

Shipping is free for orders of €50 or more.

Belgium and Germany

For orders under €65, shipping costs €7.95.

Shipping is free for orders of €65 or more.

Free-shipping thresholds are calculated using the order value after any discount codes have been applied.

Shipping with DHL

All orders are shipped with DHL.

Once your order has been dispatched, you will receive an email with a tracking code. You can use this code to follow your parcel.

Please note that it may take some time for DHL to update the tracking information.

Delivery delays

A parcel may occasionally arrive later than expected. If this happens, first check the latest status using the tracking code.

If the tracking information has not been updated for a long time or your parcel appears to be missing, contact us at klantenservice@tallishop.nl. Include your name and order number so that we can investigate the shipment with DHL.

Incorrect or incomplete address

The customer is responsible for providing a correct and complete delivery address.

If you notice that the address is incorrect after placing your order, contact us as soon as possible at klantenservice@tallishop.nl.

If the order has not yet been dispatched, we will try to update the address. If the parcel has already been sent, we cannot guarantee that the address can still be changed.

If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to find a solution. Additional shipping costs may apply if the parcel needs to be sent again.

Damaged order

If you receive a damaged parcel or a product has been damaged in transit, contact us as soon as possible at klantenservice@tallishop.nl.

Please include the following information where possible:

• Your name and order number

• A photo of the damaged product

• A photo of the outside of the shipping packaging

• A brief description of the damage

We will review the situation as quickly as possible and work with you to find an appropriate solution.

Order not received or missing

If the tracking information says that your parcel has been delivered but you have not received it, first check whether it was left with a neighbour, around your home or in a safe place specified by DHL.

If you cannot find the parcel, contact us at klantenservice@tallishop.nl. We can then open an investigation with DHL.

Changes to this shipping policy

Talli reserves the right to amend this shipping policy. The latest version is always available at tallishop.nl.

Contact

If you have any questions about shipping, contact us:

Email: klantenservice@tallishop.nl
Website: tallishop.nl